MyFun.com.au is owned and operated by MyFun Pty Ltd (ABN 57 080 185 593), ("MyFun")
This document contains the terms and conditions governing your use of this web site and any order or purchase of a product, ticket or booking ("Product") made via this website ("Terms and Conditions"). By using this web site you agree to be bound by these Terms and Conditions.
Who may use this site
Children under the age of 16 may not purchase any Product on this site. If you are under the age of 16 and would like to purchase a Product from this site, please ask your parent or guardian for assistance.
Access and Use
You must not use this site in any manner or for any purpose which is unlawful or contrary to these Terms and Conditions.
MyFun, in its absolute discretion, reserves the right to refuse any order you place to purchase a Product, competition entry or booking or to deny access to this site for any conduct it believes may breach these Terms and Conditions or any law.
The availability of rides, shows and attractions shown or referred to on this web site is subject to change, delay, cancellation or closure due to inclement weather, preventative maintenance, refurbishment or other operational requirements.
Competitions may be subject to individual terms and conditions available at the time of entry.
Employees of MyFun and its related bodies corporate, including immediate family members, may become members of MyFun but cannot enter any competitions promoted on the MyFun website.
The information on this site is only intended to be of a general nature - detailed particulars can be obtained by contacting the relevant theme park, attraction or vendor business directly.
Limitation of Liability
Any representation, warranty, condition or undertaking that would be implied in these Terms and Conditions by legislation, common law, equity, trade, custom or usage is excluded to the maximum extent permitted by law.
Nothing in these Terms and Conditions excludes, restricts or modifies any condition, warranty, right or remedy which may be conferred by the Trade Practices Act that cannot be excluded, restricted or modified by agreement.
To the fullest extent permitted by law, MyFun's liability for a breach of a non excludable condition or warranty is limited, at MyFun's option, to:
• in the case of goods, any one or more of the following:
• the replacement of the goods or the supply of equivalent goods;
• the repair of the goods;
• the payment of the cost of replacing the goods or of acquiring equivalent goods; or
• the payment of the cost of having the goods repaired; or
• in the case of services:
• the supplying of the services again; or
• the payment of the cost of having the services supplied again.
You agree to indemnify MyFun for any loss or damage that it may suffer or for any costs it may incur in connection with any breach by you of these Terms and Conditions.
Intellectual Property Rights
The content on this site, such as graphics, logos, information, text, video clips, material, software or advertisements ("Content") is protected by Australian and international copyright and trademark law.
Without the express permission of MyFun, the Content must not be modified, copied, reproduced, republished, framed, uploaded, posted, transmitted or distributed in any way except as expressly provided on this site.
You may, however, download, store in cache, display, print and copy material in a complete and unaltered form for your own personal, non-commercial use provided that you:
• keep intact all copyright and trademark notices (set out below); &
• do not use the material in any manner that suggests an association with any of our products, services or brands.
MyFun may vary these terms and conditions at any time. Any variations become effective upon posting. By continuing to use this website following a variation of the terms and conditions, you consent to be bound by the varied terms and conditions.
Third Party Links
This website contains hyperlinks and other pointers to web sites operated by third parties ("Hyperlinked Websites"). Unless otherwise stated at those websites, those websites are not controlled by MyFun. By using those links, you acknowledge and agree that:
MyFun is not responsible for the contents of any Hyperlinked Websites or any hyperlink contained in a Hyperlinked Website. MyFun provides these hyperlinks to you as a convenience only, and the inclusion of any link does not imply any endorsement of the Hyperlinked Website by MyFun, its related bodies corporate, affiliates, corporate partners or licensors. You access such Hyperlinked Websites entirely at your own risk.
The Terms and Conditions are governed by the laws of the State of Victoria, Australia. By using this site, you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the State of Victoria.
MyFun Terms of Purchase
These Terms and Conditions apply to the purchase of any and all products using this website, www.myfun.com.au, which is owned and operated by MyFun Pty Ltd (ABN 57 080 185 593). Such products include tickets (including passes), Vouchers, MyFun Gift Cards and /or any other products which can be purchased on this website.
Vouchers are vouchers with denominations (eg, $50, $100) that are specific to certain venues, attractions or theme parks, and cannot be used in any other venue. They can be redeemed (used) at these venues against services and products, unless described otherwise, to the value of the stated denomination.
By purchasing any products on this website, you are agreeing to these Terms and Conditions. The Terms and Conditions are governed by the laws of Victoria and in using this website, you unconditionally submit to the jurisdiction of the courts of Victoria.
1 The following applies to all products purchased on www.myfun.com.au:
a. All products purchased online are non-refundable.
b. All product prices are shown in Australian dollars and are inclusive of GST (if applicable).
c. Products can be purchased through this website by using credit cards, MyFun Gift Cards, or a combination of these means of payments. Note that:
o MyFun Gift Cards may be used to purchase tickets and/or Vouchers;
o However, MyFun Gift Cards cannot be used to purchase MyFun Gift Cards. MyFun Gift Cards must be paid using debit or credit cards.
d. Your debit or credit card will be charged at the time of purchase. All debit and credit card purchases are made through our bank’s secure payment facility. All purchases will be charged in Australian dollars and you are solely liable for any potential currency conversion fee charged by your card provider.
e. If your transaction is successful, you will be sent a confirmation email in the next hour following your purchase.
o If you experience any technical difficulties, please wait sixty minutes and then check to see if you have received your email confirmation before attempting a second transaction. Having problems with purchasing a product online? Please email us at firstname.lastname@example.org or call us at 1300 304 798 during office hours.
f. This confirmation email will include any purchased products that are “digital” (meaning that the email itself is the ticket or Voucher), except Digital MyFun Gift Cards. Digital MyFun Gift Cards may be sent to you in a separate email.
g. Printer: depending on the type of product you purchase, you may be required to have access to a printer in order to print your product (it is compulsory for all digital tickets and digital Vouchers). Entry/redemption at theme parks or attractions will not be permitted without presentation of these tickets. Print-at-home tickets and digital Vouchers are the responsibility of the purchaser. Please contact customer service via email on email@example.com, or telephone at 1300 304 798 if you require assistance.
h. Physical products (being tickets, Vouchers and MyFun Gift Cards) are shipped the day after a purchase is successfully made. We will send the products using Registered Mail to the address you nominated when completing the transaction. Please allow 10 working days after completing the transaction for the products to arrive. We do not mail internationally at this time.
i. Additional fees:
o We may charge a credit card surcharge fee per transaction for payments made via credit card. This fee is clearly stated in the checkout summary before you confirm the purchase.
o A web booking fee applies to all transactions. This fee is clearly stated in the checkout summary before you confirm the purchase.
o A postage & handling fee applies to the purchase of physical products (which are shipped to a street address). It includes physical MyFun Gift Cards, physical Vouchers (when available), and some physical tickets. This fee is clearly stated in the checkout summary before you confirm the purchase.
j. Liability: Our liability is limited to the delivery (be it digital or physical) of tickets, Vouchers and MyFun Gift Cards. We are not liable for the services that are provided by MyFun partners when you are redeeming or using the tickets and / or Vouchers that are purchased on this website. By purchasing these products, you agree and acknowledge that the MyFun partner whose goods or services you intend to use (with your ticket or Voucher) has Terms & Conditions for the specific venue/ service with which you must comply. Any dispute about goods or services provided by MyFun partners against the presentation of a ticket or Voucher that was purchased on www.myfun.com.au, must be resolved directly with the MyFun partners (attractions, theme parks, zoos, entertainment activities, etc). To the extent permitted by the law, our liability is limited to replacing faulty tickets, Vouchers and MyFun Gift Cards.
2 The following applies to tickets and Vouchers only, when they are purchased on www.myfun.com.au:
a. Some tickets may require a time and/ or date to be selected before purchasing the tickets. When a time and/ or date is selected for a ticket, it is not transferable to another date or time.
b. All tickets purchased online are non refundable, not exchangeable and cannot be resold.
c. Some tickets and Vouchers carry specific restrictions or requirements, which are clearly set out in the Attractions pages. By purchasing a ticket or Voucher with a specific restriction or requirements, you [and where you are under 18 years old, your Parent or Guardian] are accepting these specific restrictions and/ or requirements. The specific restrictions and requirements are stipulated by our MyFun partner (whether it concerns an attraction, theme park or venue) and may include, but are not limited to, safety requirements, physical restrictions, and/or clothing or accessory restrictions that may apply on some rides.
3 The following applies to MyFun Gift Cards only:
a. MyFun Gift Cards can be purchased on www.myfun.com.au, selected other websites, and in major retail stores.
b. MyFun Gift Cards can only be redeemed on www.myfun.com.au to purchase any of the available products (excluding other MyFun Gift Cards). MyFun Gift Cards cannot be used directly at any of our MyFun partners’ attractions, sites or venues.
c. MyFun Gift Cards should be treated like cash. Defaced, mutilated, or altered cards will not be replaced, refunded or redeemed.
d. The MyFun Gift Cards cannot be redeemed for cash, reloaded, returned for a refund, have their balances consolidated to a new MyFun Gift Card, or be replaced after expiry, and are not legal tender, account cards, credit or debit cards or securities. Cash will not be given for any unused amount. Purchases exceeding available balance require difference paid by other method.
e. Expiry: MyFun Gift Cards expire 12 months from the date of issue, which can be located on the back of the MyFun Gift Card. MyFun Gift Cards are void and cannot be redeemed after their expiry date.
f. Activation of MyFun Gift Cards:
o MyFun Gift Cards must be activated prior to use on www.myfun.com.au, as per instructions on the back of the MyFun Gift Card. To activate your MyFun Gift Card, go online to www.myfun.com.au/mygiftcard and follow instructions. Once activated, funds are automatically available, and the MyFun Gift Card can be immediately used.
o Please note that MyFun Gift Cards which are purchased in retail stores require up to 2 business days from the date of purchase before they can be activated. If you are having difficulty activating your MyFun Gift Card after this time, please return to the retail store from where you purchased the MyFun Gift Card for assistance.
g. MyFun Gift Cards cannot be used in conjunction with any other promotional offer, unless otherwise advised on www.myfun.com.au.
h. Theft, loss:
o Keep your MyFun Gift Card secure - anyone holding a gift card can use its value to make purchases. If your MyFun Gift Card is lost or stolen, or you suspect an unauthorised transaction, immediately report this by calling 1300 304 798. By providing us with the MyFun Gift Card number, original balance and expiry date, we may attempt to cancel the MyFun Gift Card and therefore prevent the value of the MyFun Gift Card being used. If you are not able to provide us with these details or if a fraudulent transaction has already occurred, we may not be able to assist you and we will not be liable for the loss you have suffered.
o We may replace a faulty, lost or stolen MyFun Gift Card. Any replacement MyFun Gift Card will have the same unused value (at the time of replacement) and expiry date. You must present the original receipt and MyFun Gift Card number (located on the back of your MyFun Gift Card).
o There is a $10.00 fee to have your MyFun Gift Card cancelled and replaced in addition to the postage and handling fees of the new MyFun Gift Card. These fees may be waived in the case of a proven faulty MyFun Gift Card.
o MyFun Gift cards will be void if they are defaced, mutilated, altered or tampered with in any way. We may subject MyFun Gift Cards to verification and security checks at our absolute discretion.
i. If you have a query or complaint about your MyFun Gift Card, please contact customer service at via email on firstname.lastname@example.org, or telephone at 1300 304 798.
j. We may cancel any MyFun Gift Card, or amend the MyFun Gift Card scheme, for any reason at any time without notice. If so, we may either provide a refund or a replacement gift card of equivalent value unless we reasonably suspect fraud in relation to a MyFun Gift Card. The MyFun Gift Card remains our property.
We reserve the right to change any terms contained in these Terms & Conditions at any time.