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Frequently Asked Questions

Popular Questions

Where in the world is Sea World

Sea World is located on the Gold Coast in the south east corner of the Australian State of Queensland.

The Gold Coast is a very popular holiday destination for Australians and overseas travellers alike.

Its attractions include some of the world's safest and most beautiful beaches, international standard accommodation, world class shopping and dining, and a picturesque hinterland. It is also Australia's theme park capital, home to Sea World, Sea World Resort, Warner Bros. Movie World, Wet 'n' Wild Water World, Australian Outback Spectacular and Paradise Country.

The Gold Coast is accessible by road, rail and air. It has its own International and Domestic Airport, with Brisbane International and Domestic Airports approximately one hour drive to the north.

Click here for Directions to SeaWorld!

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When is Sea World open?

Sea World is open every day of the year except Christmas Day on 25 December. Sea World is closed on this day.

Sea World is open from 1.30pm until 5pm on ANZAC Day on 25 April.

All rides and attractions are open from 10:00am to 5:00pm. Gates close at 5:30pm

Click here to view the SeaWorld Opening Hours!

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What age group does Sea World suit?

Sea World has something for everyone!
It's a place for all the family, with rides and attractions suiting the adventure levels of a wide range of ages!

From the adrenaline pumping Sea Viper Rollercoaster to the amazing Imagine Show, where guests get a chance to make contact with the fascinating world of dolphins, Sea World has something for everyone.

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Can I interact with the Animals?

Sea World has a number of programs that allow guests to interact with our incredible marine animals.

Visit the Animal Adventures section for further information.

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What is the weather like and how should I dress?

The Gold Coast has a delightful subtropical climate. Average daytime temperature during summer (December to February) is 28 degrees Celsius. The average temperature in winter (June to August) is a very mild 21 degrees Celsius.

Comfortable clothing and footwear is recommended for your day. Hats and sunscreen are recommended year round. A light jacket may be required in winter.

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What banking facilities are available?

Tickets may be purchased at the admission gates by cash/EFTPOS, credit card.

We accept Mastercard, Visa, Diners Club International, American Express and JCB cards.

An automatic teller machine is located at the Top Terrace and the Plaza Food Court.

We recommend you use cash to purchase food and drink.

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Can I bring my own lunch?

You are not permitted to bring in food and drink including eskies and coolers. Guests with the following dietary requirements are exempt from this policy:

  • Guests with allergies
  • Infants and babies
  • Pre booked education groups

You can bring in fruit and bottled water.

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Where can I buy my Sea World ticket?

All tickets can be purchased from Sea World's front gate. Or you can buy online now here. Tickets are also available through your motoring association in Australia, travel agent or your local Gold Coast hotel, apartment or tour desk. New Zealand residents can also purchase tickets from your licensed travel agent.

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What services are available for disabled persons and others with special needs?

Sea World offers disabled parking and a wheelchair hire service. See costs outlined in the answer below. Many rides and attractions are accessible by wheelchair.

A guest with a disability who produces their Companion Card is entitled to 1 free of charge companion so that their companion can provide attendant care support during their visit. Guests who produce a Carer's Card (or similar) issued by relevant State or Commonwealth authorities will be entitled to a discounted admission rate.

Strollers are available for hire from Guest Services.

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How much does it cost to hire a Stroller or Wheelchair?

Stroller Hire and Wheelchair Hire is available from Guest Services. Standard Stroller

*$10.00 Hire fee plus * $10.00 Refundable deposit which you receive back upon safe return of the Stroller. These strollers are intended for children from 6 months of age and up to 15kgs in weight.

Wheelchair

*Wheelchairs are available complimentary however we do require a $20.00 refundable deposit which you will receive back upon safe return of the wheelchair.

A form of ID is required. A limited number of wheelchairs are available so we recommend you prebook with Guest Services. The hire fees include GST and is per day or part thereof.

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Can you smoke at Sea World?

Queensland's anti-smoking laws prohibit smoking in areas other than designated smoking areas.

Please check the park map when you visit for locations.

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Can my children visit Sea World on their own?

We strongly recommend that all children under the age of 14 years be accompanied by an adult who shall be solely responsible for their care and conduct whilst on these premises.

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I have forgotten my pass at home, can I still enter the park?

Unfortunately without your pass you are unable to enter the park, you will need to purchase a replacement pass for $5 if you wish to enter. This can be replaced at the front gate of Movie World, Sea World or Wet’n’Wild upon presentation of a valid photo ID.

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Who is eligible for a Pensioner discount?

The Pension Rates will be available to the following guests:

• Holders of a valid Australian Government issued Pension Concession Card* (PPC) which is issued to recipients of the following pension payments:
     – Sole Parenting Pension
     – Mature Aged Pension
     – Disability Pension

• Holders of a valid Australian Government issued Seniors Card

• Any person 65 years of age or older - proof of age is required

* Please note: The Pension rate is only available to the actual card holder and not other listed persons on the card. This does not include holders of Australian Health Care Cards.

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How do I find out the daily showtimes?

You will be handed a park map and list of show times when you enter the park. Show times are also posted outside each venue.

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Do you have lockers to store personal items?

Coin-operated lockers are available for hire with costs ranging from $10.00 to $15.00 for a large size locker. Lockers are located adjacent to the Top Terrace.

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Where can I get First Aid?

You can find First Aid near the Top Terrace.

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Further FAQ's

How can I apply for a job at Sea World?

Information about types of jobs, how to apply, traineeships, work experience and current vacancies can be found in the Employment section. Refer to onetest.com.au/wvtpcareers

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How can I find out about employment at the Village Roadshow Studios?

The theme park, and the Studios' management have no involvement with the productions and do not employ any cast or crew. The Studios are responsible for hiring out the facilities and each production is responsible for hiring their own personnel. Please contact the employment line on +61 7 5585 9112 for a list of productions currently at the Studios.

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Do you offer an Industry Discount?

Industry discounts are available to select Industry employees upon meeting certain criteria. Licensed AFTA or TAANZ travel agents are entitled to a 50% discount off the normal admission price. The discount is applicable to the travel agent only and can be obtained by presenting a business card with photographic ID at the theme park ticket booths.

For all other Industry rate requests please apply online here. If your request is approved, you will need to show proof of employment (a business card or letter from employer) plus photographic ID at the theme park ticket booths.

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Where is lost and found?

If you've lost or found something, please visit Guest Services.

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