Accessibility

Everyone's day should be fun!

Guests with pre-existing medical conditions, injuries or disabilities are recommended to visit Guest Services (Location: Green 3 on Park Map) prior to presenting to our attractions. For more information download our Safety and Accessibility Guide or contact our friendly Guest Services team on (07) 5588 2178.

Frequently Asked Questions

Sea World offers parking for guests with disabilities and a wheelchair hire service. Many rides and attractions are accessible by wheelchair.

Please refer to the Safety and Accessibility Guide.


Guests who produce a Companion Card are entitled to 1 free of charge companion ticket so that their companion can provide attendant care support during the visit. Guests who produce a Carer's Card (or similar) issued by relevant State or Commonwealth authorities will be entitled to a discounted admission rate.

 

Guests with any special needs should visit Guest Services upon arrival and our friendly team will assist in planning their day.

Stroller Hire and Wheelchair Hire is available from Guest Services (Location: Green 3 on Park Map).

 

Standard Stroller

 

*$10.00 Hire fee plus * $10.00 Refundable deposit which you receive upon safe return of the Stroller. These strollers are intended for children from 6 months to 3 years of age and up to 15kgs in weight.

 

Wheelchair

 

*Wheelchairs are complimentary however we do require a $20.00 refundable deposit which you will receive upon safe return of the wheelchair.

 

A form of ID is required. A limited number of wheelchairs are available so we recommend you pre-book with Guest Services by phoning (07) 5588 2178. The hire fees include GST and is per day or part thereof.

All main restrooms have facilities that are accessible. These are located at:

• Castaway Bay – (location Purple 6)

• Top Terrace – (location Orange 1)

• Mid Monorail Station – (location Green 2)

• Penguin Encounter – (location Yellow 1)

• The Plaza – (location Purple 5)

 

If required, a companion restroom is available at First Aid (location near Orange 1).

Assistance Animals are welcome throughout the park with the exception of restricted ride areas. Please contact Guest Services for further assistance. Due to Sea World’s quarantine status please ensure vaccinations are current.

For safety reasons, guests with an amputated limb or prosthesis may be unable to use some of our attractions. One of the key roles of our Guest Services team is to assist guests to plan their day on an individual basis and determine which attractions can be undertaken safely.

 

Please visit Guest Services (Location Green 3) for further information prior to presenting to any of our rides or attractions.

Parent Swap and Queue Proxy services are available within the park for guests who are unable to stand in a queue for extended periods or have children unable to experience a particular ride or attraction and require supervision. As personal situations and ride requirements vary, please visit Guest Services for specific information.

Reserved parking is available in the first row of the car park for guests whose vehicles display a Disability Parking Permit. A limited number of reserved parking is also available adjacent to the Administration building – this area can also be utilised as a drop off/pick up location. The reserved spaces are clearly marked with the International Disabilities Symbol.

Discounted single day entry admission rates are available upon presentation of a State or Commonwealth issued Disability Pension Card. Please present this card to the ticket booth cashier when purchasing admission tickets to obtain the discounted rate.

 

Companion & Carer Admission:


• Guests who produce a Companion Card are entitled to 1 free of charge Companion Ticket so that their companion can provide care and support during the visit

• Guests who produce a Carer’s Card (or similar) issued by relevant State or Commonwealth authorities (as opposed to a Companion Card) will be entitled to a discounted admission rate.

An assisted listening service which amplifies sound through headphones or induction loop is available at specific attractions for guests with hearing difficulties. A limited number of devices are available for hire from Guest Services for a refundable cash deposit of $25.

 

The system operates at the below locations:

 

• Jet Stunt Extreme

• Seal Guardians Presentation

• PAW Patrol on Holiday Show

• Teenage Mutant Ninja Turtles Show

• Ray Reef

• Polar Bear Shores

• Shark Bay

• Shark Bay - Glass bottom boat (exclusive experience)

• Sea World Theatre

• Little Penguin Point

• Affinity Dolphin Presentation

Registered Nurses staff the Sea World First Aid Centre (Location: to the left of the Sea World Exit Shop). Non-essential personal medical equipment may be stored and used at First Aid. First Aid does not supply such equipment for everyday use. Medication which requires refrigeration may also be stored at First Aid.

Rides & Attractions

 

In order to maximise time and enjoyment, ride and attractions guidelines are provided for guests with disabilities, medical conditions and injuries. Guests should visit Guest Services (Location Green 3 on Park Map) before presenting to our rides and attractions to discuss ride suitability in consideration of ride/attraction manufacturer’s guidelines. These standards and safety systems require all guests to maintain the proper riding position, meet the ride requirements, appropriately utilise the restraints systems and safely navigate the execution stairwells and pathways. Following a conversation with Guest Services a communication wristband will be supplied to avoid any inconvenience or disruption to your day.

 

Dining and Shopping

 

All restaurants, eateries and shops are accessible. Dockside Tavern can be accessed by using the elevator located on the ground floor. Should you have specific dietary requirement please contact Guest Services prior to or during your visit.

 

Photographic Opportunities

 

Please see Guest Services for character appearance times as they change daily.

Regarding guests travelling with a companion/carer, it’s strongly recommended that the companion/carer try our rides/attractions first. This can be arranged by presenting the communication band to the Attraction Attendant at the ride with your companion/carer in attendance, for assistance.