1.1 Reservations are non-refundable and full payment must be made at time of booking
1.2 Changes to reservation may only be requested up to 24hrs before arrival date and are subject to availability and price change. $25.00 fee is payable for reservation changes
1.3 If you do not check-in to your room or cancel your reservation you will forfeit total cost of reservation
1.4 All reservations made directly are subject to these terms and conditions. Person making the reservation must be 18 years or over and is deemed to have accepted these terms and conditions on behalf of all persons staying under the reservation
1.5 If booking via a Travel Agent the terms and conditions provided by Travel Agent will apply
1.6 A reservation quote is an estimate only. Price and reservation is only guaranteed once full payment is made. Total price of reservation comprises:
• package or room rate multiplied by number of nights reserved and guest number
• additional products/services selected
1.7 Reservations may be amended/cancelled by us in case of computer, website or system error resulting in incorrect room rate/details. We will advise you as soon as possible
2.1 Valid government-issued photo identification to be presented on arrival failing which booking may be cancelled and the full booking amount may be forfeited
2.2 Security deposit is required at check-in:
Credit Card: pre-authorisation* of $50.00 per night of stay allowing you to room charge. On reaching this limit you must settle current charges. Further authorisation required for balance nights of stay to continue to room charge.
Cash: $200.00 refundable on departure subject to room check. Room Charge is not available for cash paying guests
2.3 Credit card used must be in the name of the person on the reservation
*Upon check out your room charges and any extras will be charged to your card and appear on your credit statement within 3 working days. If you choose to pay the amount outstanding with another credit card or by cash, we will cancel the pre-authorisation. We do NOT charge your credit card when accepting a pre-authorisation – it is a security guarantee for payment only and a block against your credit card for the pre-authorised amount which means your spending limit on your card is reduced by that amount. When the pre-authorisation is released is solely dependent on the financial institution that issued the credit card. If the pre-authorisation is not released by your issuing financial institution automatically contact them directly
3.1 Smoking only permitted in designated outdoor smoking areas. Smoking in rooms, balconies or public areas around the Resort is strictly prohibited. We may evict you from the Resort without refund in the event of inappropriate, offensive or unlawful behaviour
3.2 You are responsible for the security of your own personal property. Parking in the Resort’s car park is at your own risk
3.3 Use of water park and attractions at Resort is at your sole risk. Parent, guardian or carer MUST directly supervise an infant or person under their care when using all facilities
Where our liability cannot be excluded, to the extent permitted by law liability is limited to either resupply of the goods or services or the value of goods or services supplied.
Terms and conditions are governed by laws in force in Queensland and courts of appeal therefrom and are subject to any requirements at law to the contrary
(Ticketed Events at Sea World Resort include: Father's Day, Christmas Day Dining, New Year’s Eve Pool Party and Shoreline Festive Buffet)
Ticketed Events are subject to availability, change and cancellation. Offers are not available in conjunction with any other offers or discounts. No further discounts apply. Booking cancellations must be made at least 7 days prior to the event. No refund will be provided to no-shows or cancellations made within 7 days prior to the event. Booking cancellations made after the event is sold out will not be refunded. If the event is cancelled for any reason all monies will be refunded.