Meet the Dolphin

All Sea World Animal Adventure programs are subject to the below Terms and Conditions and our Cancellation and Refund policy. Furthermore, each Animal Adventure program has a strict participation criteria, which is outlined below for each program.

When booking an Animal Adventure program, participants acknowledge that they agree to the conditions outlined below in conjunction with the participation criteria for the Animal Adventure in which they are going to undertake.

If you have purchased an Animal Adventure on another person’s behalf, then you must make available or known to them the conditions outlined below. By their attendance they shall be deemed to have accepted them. Where a person purchases an Animal Adventure for a minor the purchaser shall be responsible for accepting the conditions and is deemed to be the authorised representative for the minor.

Please note that Sea World Guest Services is a cashless facility. For guests wishing to book Animal Adventure via Guest Services, all major credit and debit cards are accepted.

Subject to the same exclusions as noted above for the Sea World Animal Adventures. Participant criteria outlined below.

Participants:

• must be 4 years of age or over and a minimum height of 102cm. Participants will be measured without footwear on the day of participation. Participants aged between 4 and 5 years and between 102cm and 110cm must be accompanied by a 14+ guardian (one guardian per child). There are no complimentary programs for guardians. Unaccompanied participants must be aged 5 years or over and be a minimum height of 110cm. If the participant does not meet the height restriction they will not be able to participate and will not be eligible for a refund;
• must be able to speak and/or understand English, or have a translator participate in the program with them. There are no complimentary programs for translators. Persons acting as a translator must advise staff at the start of the program. Translators must satisfy all criteria;
• will be required to step down 60cm on to a submerged platform and will be required to wear appropriate clothing as they may get splashed;
• must have controlled motor movement;
• must follow directions quickly to the satisfaction of staff;
• must be able to quickly exit the pool area unassisted;
• are not permitted to wear any arm/leg jewellery including rings, anklets, bracelets, toe-rings, religious and cultural ornamentation unless it is physically unable to be removed, if so, then it has to be taped.

Guests with disabilities are asked to call Customer Connect on 07 5519 6202 directly to determine suitability to participate in the Animal Adventures programs. Please note a limited number of special needs programs are available for people with disabilities that otherwise prohibit them from participating;

Please inform staff of any medical conditions during check-in.

Animal Adventure booking is non-refundable and non-transferable.

All participants, or a legal guardian (18 years or over), will be required to sign a liability release form and criteria checklist before beginning the program.