Meet the Dolphin

Animal Adventure participants must check in personally

Pre-booked guests with afternoon Animal Adventures please check-in after 11am

SEA WORLD ANIMAL ADVENTURES PROGRAMS

TERMS & CONDITIONS
Participation in Sea World Animal Adventures is only available to Sea World guests and only on the day of their visit.

PLEASE NOTE: General admission to Sea World is an additional cost and is not included in the price of any Animal Adventures programs.

Participants:
• acknowledge they will be required to check in one hour prior to their program start time. For programs commencing prior to 10am please consult your ticket.
• acknowledge that they will be entering an environment housing animals. Whilst Sea World takes all reasonable precautions to ensure the health and safety of guests and staff, participants should be aware that close encounters with animals will always involve a degree of unpredictability. Quick reactions and strict attention to directions from staff are essential.
• release Sea World to the full extent permitted by law from any claim for personal injury, loss or damage arising from their participation in Animal Adventure programs.
• agree to comply with all lawful directions that Sea World makes regarding their participation in any program.

A criteria checklist must be completed to participate in each of the Animal Adventures programs. The criteria are strictly enforced to ensure the safety of our guests, staff and animals. All participation is subject to final assessment by the Sea World staff member at the time of attendance. If at any time prior or during the program a participant is assessed by staff as not being able to fulfil the criteria, they will be directed to leave the program. No refund will be given [subject to any requirements at law to the contrary].

Availability, start times, duration times, number of participants and all other conditions and/or relevant information are subject to change without notice. All participants, or a legal guardian (18 years or over), will be required to sign a liability release form and the criteria checklist before beginning the program.

CANCELLATIONS AND REFUNDS

Sea World may at its sole discretion cancel any Animal Adventures program if we are of the opinion that extreme weather or other conditions make it impossible for the program to be held. In the event of such cancellation participants will either be rebooked into another Animal Adventures program (subject to program availability) or they will be eligible for a full refund. Refunds will only be paid to the person who made the booking.

Animal Adventure bookings are:
• non-transferable, not to be re-sold and not redeemable for cash.
• valid only for the date, time and program specified.
• non-refundable [other than as set out here and subject to any requirements at law to the contrary].

Subject to the same exclusions as noted above for the Sea World Animal Adventures. Participant criteria outlined below.

Participants:

• must be 4 years of age or over and a minimum height of 102cm. Participants will be measured without footwear on the day of participation. Participants aged between 4 and 5 years and between 102cm and 110cm must be accompanied by a 14+ guardian (one guardian per child). There are no complimentary programs for guardians. Unaccompanied participants must be aged 5 years or over and be a minimum height of 110cm. If the participant does not meet the height restriction they will not be able to participate and will not be eligible for a refund;
• must be able to speak and/or understand English, or have a translator participate in the program with them. There are no complimentary programs for translators. Persons acting as a translator must advise staff at the start of the program. Translators must satisfy all criteria;
• will be required to step down 60cm on to a submerged platform and will be required to wear appropriate clothing as they may get splashed;
• must have controlled motor movement;
• must follow directions quickly to the satisfaction of staff;
• must be able to quickly exit the pool area unassisted;
• are not permitted to wear any arm/leg jewellery including rings, anklets, bracelets, toe-rings, religious and cultural ornamentation unless it is physically unable to be removed, if so, then it has to be taped.

Guests with disabilities are asked to call Customer Connect on 07 5519 6202 directly to determine suitability to participate in the Animal Adventures programs. Please note a limited number of special needs programs are available for people with disabilities that otherwise prohibit them from participating;

Please inform staff of any medical conditions during check-in.

Animal Adventure booking is non-refundable and non-transferable.

All participants, or a legal guardian (18 years or over), will be required to sign a liability release form and criteria checklist before beginning the program.