Frequently Asked Questions

General

Sea World is open all year round excluding Christmas Day (25 December). On Anzac Day, Sea World is open 1:30pm to 5:00pm.

 

Trading hours are 9:30 to 5:30pm, with rides operational from 10:00am to 5:00pm.

 

During peak trading (approximately December to January), these hours may be extended.

 

If you are interested in show and presentation times, to help you plan your day, click here.

Are there courtesy buses to and from Sea World?No, however there are a number of public buses and taxis arriving and departing regularly.For more information regarding Gold Coast Surfside Buses please visit the website - www.translink.com.au or contact Trans Info on 13 12 30.

You are not permitted to bring in food and drink. Guests with the following dietary requirements are exempt from this policy:

 

• Guests with allergies

• Infants and babies

• Pre booked education groups

 

You can bring in fruit and bottled water.

 

Eskies and coolers are not permitted.

Coin-operated lockers are available for hire with costs ranging from $10.00 to $20.00 for a large size locker. Locker locations can be found in the Sea World Park Map.

Queensland's anti-smoking laws prohibit smoking (including the use of E-cigarettes) in areas other than designated smoking areas.

 

Please check the Park Map when you visit for locations.

 

The Gold Coast has a delightful subtropical climate. Average daytime temperature during summer (December to February) is 28 degrees Celsius. The average temperature in winter (June to August) is a very mild 21 degrees Celsius.

 

Comfortable clothing is recommended for your day. Hats and sunscreen are recommended year round. A light jacket may be required in winter. Footwear is compulsory on all attractions.

 

The parks are a casual, family-oriented environment. Ensuring that the parks are family friendly is an important part of the Sea World experience.

Inappropriate Attire:

 

Attire that is not appropriate for the parks—and which may result in refusal of admittance—includes but is not limited to:


• Costumes may not be worn by Guests 14 years of age or older

• Masks may not be worn by Guests 14 years of age or older (unless they are for medical purposes)

• Clothing with objectionable material, including obscene language or graphics

Sea World is located on the Gold Coast in the south east corner of the Australian State of Queensland.

 

The Gold Coast is a very popular holiday destination for Australians and overseas travellers alike.

 

Its attractions include some of the world's safest and most beautiful beaches, international standard accommodation, world class shopping and dining, and a picturesque hinterland. It is also Australia's theme park capital, home to Sea World, Sea World Resort, Warner Bros. Movie World, Wet 'n' Wild Gold Coast, Australian Outback Spectacular and Paradise Country.

 

The Gold Coast is accessible by road, rail and air. It has its own International and Domestic Airport approximately one hour's drive away.

Sea World is open every day of the year except Christmas Day on 25 December. Sea World is closed on this day.

 

Sea World is open from 1.30pm until 5:00pm on ANZAC Day on 25 April.

 

All rides and attractions are open from 10:00am to 5:00pm.

Ticketing

This depends on the type of pass you have.

• Single Day admission is a single use ticket that can be presented within 12 months of purchase.

• Two Day admission is a two consecutive day ticket that can be presented within 12 months of purchase.

• The Super Pass is a seven consecutive day ticket that can be presented within 12 months of purchase.     

• The Mega Pass is a fourteen consecutive day ticket that can be presented within 12 months of purchase.

 

If you cannot remember when you purchased the pass, or are still unsure of what date your pass expires, please call 13 33 86 and one of our friendly staff will be happy to assist you.

Download your barcoded ticket attachment from your email confirmation and we can scan the barcode on your smart phone/tablet device at entry. Single and two day tickets can be presented to the turnstiles, however tickets for unlimited or multiple entries must be presented to the ticket booths.

If you are having trouble booking online, please call 133 FUN and one of our friendly staff will be happy to assist you.

Industry discounts are available to select Industry employees upon meeting certain criteria. Licensed AFTA or TAANZ travel agents are entitled to a 50% discount off the normal admission price. The discount is applicable to the travel agent only and can be obtained by presenting a business card with photographic ID at the theme park ticket booths.

 

For all other Industry rate requests please apply online here. If your request is approved, you will need to show proof of employment (a business card or letter from employer) plus photographic ID at the theme park ticket booths.

Children from 3 - 13 years of age are eligible for a child's Single Day Pass. Children under the age of 3 can enter the park free of charge.

Unfortunately without your pass you are unable to enter the park, you will need to purchase a replacement pass for $5 if you wish to enter. This can be replaced at the front gate of Sea World, Warner Bros. Movie World or Wet’n’Wild upon presentation of a valid photo ID.

The Pension Rates will be available to the following guests:

  • Holders of a valid Australian Government issued Pension Concession Card* (PPC) which is issued to recipients of the following pension payments:
    – Sole Parenting Pension
    – Mature Aged Pension
    – Disability Pension
  • Holders of a valid Australian Government issued Seniors Card
  • Any person 65 years of age or older - proof of age is required

 

* Please note: The Pension rate is only available to the actual card holder and not other listed persons on the card. This does not include holders of Australian Health Care Cards.

All tickets can be purchased from the front gate, or you can buy online now. Alternatively you can purchase tickets through our contact centre on 13 33 86.

 

Tickets are also available through your motoring association in Australia, travel agent or your local Gold Coast hotel, apartment or tour desk. New Zealand residents can also purchase tickets from your licensed travel agent.

Sea World offers parking for guests with disabilities and a wheelchair hire service. Many rides and attractions are accessible by wheelchair.

 

Please refer to the Safety and Accessibility Guide.

 

Guests who produce their Companion Card are entitled to 1 free of charge companion so that their companion can provide attendant care support during their visit. Guests who produce a Carer's Card (or similar) issued by relevant State or Commonwealth authorities will be entitled to a discounted admission rate.

 

Guests with any special needs should visit Guest Services upon arrival and our friendly team will provide assistance to assist in planning their day.

Unfortunately Sea World does not offer a discounted entry for pregnant women. Sea World is a very visual park, with rides forming only a small portion of what the park has to offer.

 

Guests who are unable to experience the rides at Sea World still have the opportunity to view our exhibits such as the Polar Bears, Penguin Encounter and Seal Harbour as well as the shows, presentations and feeding times.

Services & Facilities

Yes, Sea World has Parents Rooms. These rooms contain private feeding areas and separate changing facilities and are located at:

  • Top Terrace - to the left of the Sea World Exit Shop
  • Underneath Monorail Mid Station

You can find First Aid near the Top Terrace.

Stroller Hire and Wheelchair Hire is available from Guest Services (Location: Green 3 on Park Map).

 

Standard Stroller

 

*$10.00 Hire fee plus * $10.00 Refundable deposit which you receive upon safe return of the Stroller. These strollers are intended for children from 6 months of age to 3 years old and up to 15kgs in weight.

 

Wheelchair

 

Wheelchairs are complimentary however we do require a $20.00 refundable deposit which you will receive upon safe return of the wheelchair.

 

A form of ID is required. A limited number of wheelchairs are available so we recommend you pre-book with Guest Services by phoning (07) 5588 2178. The hire fees include GST and is per day or part thereof.

Tickets may be purchased at the admission gates by cash/EFTPOS, credit card.We accept Mastercard, Visa, Diners Club International, American Express and JCB cards.

 

An automatic teller machine is located at the Top Terrace and the Plaza Food Court. We recommend you use cash to purchase food and drink.

Sea World offers parking for guests with disabilities and a wheelchair hire service. Many rides and attractions are accessible by wheelchair. Please refer to the Safety and Accessibility Guide.

 

Guests who produce a Companion Card are entitled to 1 free of charge companion ticket so that their companion can provide attendant care support during the visit. Guests who produce a Carer's Card (or similar) issued by relevant State or Commonwealth authorities will be entitled to a discounted admission rate.

 

Guests with any special needs should visit Guest Services upon arrival and our friendly team will assist in planning their day.

If you've lost or found something, please visit Guest Services or contact us on (07) 5588 2178.

Careers

Information about types of jobs, how to apply, traineeships, work experience and current vacancies can be found in the Village Roadshow careers page.

The theme park, and the Studios' management have no involvement with the productions and do not employ any cast or crew. The Studios are responsible for hiring out the facilities and each production is responsible for hiring their own personnel. Please contact the employment line on +61 7 5585 9112 for a list of productions currently at the Studios.

Rides & Attractions

Places in Animal Adventures programs are limited and can be pre-booked online or by telephoning Customer Connect on 13 33 86 (or +61 7 5519 6200 from outside Australia or Free Call 0800 123 386 within New Zealand). Program dates are generally released to be booked between 1 - 2 months in advance.

 

For further information, including full terms and conditions, and refund policy please visit www.seaworld.com.au and select Sea World Animal Adventures.

You can find the latest show and presentation times here.

 

You will also be provided with a Park Map and a list of show and presentation times when you enter the park. These times can also be found outside of each venue at the park.

Sea World has a number of programs that allow guests to interact with our incredible marine animals.

 

Visit our Animal Adventures page for more information.

Sea World has something for everyone! It's a place for the whole family, with rides and attractions suiting the adventure levels of a wide range of ages!

 

From the adrenaline pumping Storm Coaster to the incredible Seal Guardians, an educational seal presentation where Professor Swells and his whacky team will enlist your help to save Sea Lab One and keep the ocean clean.

Carnivale

Keep an eye on our website or sign up to our newsletter here for all the latest news and events such as Carnivale 2019.

Sea World Carnivale transforms the park with incredible colour and culture in a festival by the sea. With mesmerising street performers, delicious food and the Aquacolour Spectacular, Sea World Carnivale is an experience for the whole family.

Do you have any additional questions or comments?